We want to make sure you are completely satisfied with your new Brewery Vivant beer gear. If needed, you may return or exchange unworn and unwashed (no exceptions) items within 15 days of purchase date. If you need to return an order, simply email Ward@breweryvivant.com and request an item return form. Please include your order number found on your packing slip or in the order confirmation email received when the order was placed. Exchanges must be for items of equal or lesser value. Return shipping charges are the responsibility of the customer, unless the return is due to a defective item or Brewery Vivant shipping error.